Prime Steak & Grill

“Frequent visitor of the Chandlers Cross branch and decided to try out the new Berkhamsted site as it looks so nice. It’s quite small inside but a lovely set up, nice atmosphere although sadly very very quiet for dinner. Food was absolutely delicious as always but seemed like it must have been skeleton crew in terms of staff because despite being 1 of only 3 populated tables service was quite slow”

“We were unfortunately disappointed with our visit to Prime, and it wasn’t the food it was the staff which surprisingly let the experience down. On arrival they handed us our menus, we had two girls with us one 14 and one 13 who wanted to see the children’s menu, when asking for this it seemed deemed upon and the waitress and manager were having a discussion about it which made us feel highly uncomfortable and really ruined it. The waitress then came back saying that the childrens menu only goes up to the age of 12 years, and that portion size was small. I then had to explain how old my children were with me and that they are not huge eaters. I have never come across this in a restaurant and I shouldn’t have to explain myself. The situation was embarrassing to the point the manager came up to us during the evening apologising, explaining she didn’t want to make us feel uncomfortable or offend. Again this shouldn’t have had to be done. They then brought out a birthday cake which I provided that had none of the candles I had given them, which was 24 pieces instead they kept the whole lot, which I realised the next day when I looked in the bag. They also charged us two service charges as they forget to add the children’s meals to the bill so created a separate bill and added another service charge. I’ve got to say a real let down especially for a 50th birthday, it seemed they were out to make as much money as they could and was not focusing on giving the customer a wonderful experience. Absolute shame and won’t be going back in a hurry.”

“We visited Secret Garden Prime in Berkhamsted spontaneously and without a booking, not knowing what to expect. When we arrived, the bartender Catalin (not Katerin, as we first thought!) kindly explained that the cocktail lounge was about to close, as it had been a quiet evening. Despite that, he was incredibly polite and offered to check with his manager to see if he could still make drinks for us. Just a few minutes later, we were sitting in the gorgeous garden lounge, cocktails in hand, enjoying the peaceful and stylish surroundings. But the best part was still to come! The manager, Diana, came to speak with us — and her warmth and kindness truly melted our hearts. It felt like we were being welcomed by old friends. Then Catalin returned and introduced us to his girlfriend Sorina, who also greeted us with the same warmth and friendliness. We were absolutely speechless. The atmosphere, the drinks, and above all, the people made this one of the most memorable spontaneous nights out we’ve had. If we could give 12 out of 10 stars, we absolutely would. Highly, highly recommended — we can’t wait to return!”

“Outstanding Dining Experience at Prime Steak House!!! Prime Steak House delivered an unforgettable experience from start to finish. The moment I walked in the ambiance was elegant yet inviting, perfect for any special occasion. The steak, oh my god!.. perfectly aged, expertly cooked and is easily among the best I’ve ever had. Every dish was thoughtfully prepared and full of flavour! Service was top-notch: attentive, knowledgeable, and genuinely welcoming. If you’re looking for a first-class steakhouse with exceptional food and atmosphere, Prime Steak House is a must-visit.”

“Beautiful restaurant, always appreciated Prime Berkhamsted and couldn’t recommend their fantastic secret garden bar highly enough. Staff are brilliant and efficient. The only issue is the booth at the back is very very hot in summer. We found it unbearably hot and would recommend a fan or some sort of air flow be looked into for the back of the restaurant during hot days!”